Fake Google account hacked warning with named specialist

What happens

Scammers send texts claiming a Google account has been hacked and name a fake 'specialist' to contact. The goal is to get people to call or reply, then steal passwords, codes or money.

Warning signs

• Scary claim of being hacked The message shouts 'Your Google account has been hacked!' to make you panic and act fast.
• Named 'specialist' offering help A person called 'Specialist Yulia' is offering to fix the problem, which is how fake tech support works.
• Asks you to contact them The text tells you to contact the sender directly, which is the trap that leads to a scammer asking for money, codes or remote access.
• Replies not accepted The message says the sender cannot receive replies, which is a confusing detail meant to push you to call a number or click something instead.
• Google name on a text message Google does not normally warn about hacked accounts by text message with a named helper, so the 'Google' name here is likely fake.

How this scam works

1. You get a frightening text or message saying your Google account has been hacked.
2. The message names a 'specialist' and asks you to get in touch, often by calling or replying.
3. When you contact them, they sound calm and helpful and say they need to 'secure' your account.
4. They may ask for codes sent to your phone, your passwords, or for you to install an app that lets them control your phone.
5. Once they have this, they can take your accounts, your savings, or ask you to pay a fee to 'fix' the problem.

What to do

1. Don't tap the message, any link in it, or any number in it. Close it.
2. Don't reply, and don't call anyone the message mentions.
3. Take a screenshot of the message so you have a record of it.
4. Report it to Google through its official website or app, and to your mobile phone company through its official customer line listed on its website.